Heybajee FAQ — Answers to All Your Questions

No, each person is allowed only one Heybajee account. Attempting to open multiple accounts may result in all of them being suspended and balances forfeited. If you've lost access to a previous account, please contact support.

Go to "Document Verification" in your profile settings and upload a scanned copy of your NID or passport. Verification is typically completed within 24–48 hours. Without verification, your withdrawal limit will be lower.

On the login page, click the "Forgot password?" link. A reset link or OTP will be sent to your registered email or mobile number. If you're already logged in, you can also change your password from Profile > Security.

Yes. As part of our responsible gaming commitment, you can temporarily disable your account for a set period (Self-Exclusion). To use this feature, contact support or Responsible Gaming View page.

After logging in, click the "Deposit" button. Select Mobile Pay, Nagad, or Rocket, enter the amount, and confirm the payment. Funds are typically credited to your balance within 1–5 minutes.

Minimum deposit is ৳100. The maximum varies depending on your payment method and account level. VIP members enjoy higher deposit limits. For more details, VIP Page view.

Funds are usually credited within 1–5 minutes. If there's a delay, try refreshing the page. If the funds still haven't arrived after 15 minutes, contact support with your transaction ID. A successful payment is never lost.

heybajee does not charge any deposit fees. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply their own charges. These are governed entirely by the payment platform's own policies.

Most withdrawals are processed within 30 minutes to 2 hours. Verified accounts get the fastest processing times. During peak hours or outside banking hours, it may take a little longer.

Minimum withdrawal is ৳300. The maximum amount varies based on your daily limit and account verification status. VIP members enjoy higher limits.

Common reasons for rejection include: unverified account, unmet bonus wagering requirements, or incorrect payment details. Check your notification for the reason, resolve the issue, and reapply. Contact support if you need further assistance.

Bet on over 20 sports including cricket, football, kabaddi, badminton, tennis, basketball, and volleyball. Both live and pre-match betting are available. To view all events Sports Events Visit page.

Once a bet is confirmed, it generally cannot be changed. Some events offer a "Cash Out" feature that lets you settle part or all of your bet while the match is still in progress. If Cash Out is available, you'll see the option in your bet slip.

If a match is cancelled or suspended indefinitely, the stake for that bet is generally refunded. For parlay/accumulator bets, the cancelled match is counted at odds of 1.00. Details Terms & Conditions view.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds. Quick decisions are key. Match Odds See all live odds on the page and Betting Tips Read up and sharpen your strategy.

When you register at heybajee, you'll receive a welcome bonus. Your first deposit comes with extra perks and a chance to earn free bets. To claim your bonus, Register and make your first deposit.

Wagering means you need to place bets a set number of times before converting a bonus into cash. For example, a 10x wagering requirement on a ৳100 bonus means you need to wager ৳1,000 in total. Terms vary by bonus — check the bonus page or Terms & Conditions view.

Share your referral link or code with a friend. When they sign up and make their first deposit, both of you receive a bonus. You can find your referral link in the "Refer" section of your profile.

heybajee offers Live Casino (blackjack, roulette, baccarat), slots, fishing games, crash games, and much more. To explore all games, Games Visit page.

Yes, all games are fully supported on mobile browsers. Both Android and iOS are supported. Every feature is accessible on the mobile site — no separate app download needed.

Yes. heybajee uses SSL encryption to keep your personal and financial information fully secure. We never sell your data to third parties. For more details, Privacy Policy view.

Go to Profile > Security Settings > Two-Factor Authentication. Enable 2FA using a mobile OTP or an authenticator app. Once activated, an OTP will be required at every login.

Change your password immediately and log out of all active sessions. Then email support@heybajee.app. Our security team will review your account.

You can reach us directly via the chat bubble at the bottom right of the Live Chat page. You can also email us at support@heybajee.app. Our support team is available in Bengali, 24/7.

For any complaints, send a detailed message to support@heybajee.app. We aim to respond within 24 hours. Marking urgent matters as "Urgent" helps us prioritize your request.

Yes. heybajee takes responsible gaming seriously. You can set deposit limits, self-exclude, or activate a cooling-off period, among other options. For more details, Responsible Gaming View page.