Privacy Protection

Heybajee Privacy Policy — Your data is safe with us

Everything about how your personal data is collected, used, and protected at Heybajee is laid out transparently here. Your privacy is our top priority.

Last Updated: January 2026

How we protect your data

The core pillars of Heybajee's privacy protection

SSL Encryption

All your data transmissions are secured with 256-bit SSL encryption, ensuring banking-level security.

Never sold to third parties

Your personal information is never sold or shared with third parties. Your data is used solely to deliver our services.

KYC Data Protection

Documents submitted during identity verification are stored on encrypted servers. Unauthorized access is completely prevented.

Your control

You can view, correct, or request deletion of your data at any time.

Cookie Transparency

We clearly explain what cookies we use and why. All cookies except essential ones can be opted out of.

Marketing Opt-Out

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time — no hassle.

1

Introduction & Scope

Heybajee ("we", "us", "platform") treats your privacy as a fundamental right. This Privacy Policy ("Policy") explains what information we collect, how we use it, and the steps we take to keep your data safe.

By using the Heybajee website or app, you are considered to have consented to this Privacy Policy. This policy is part of our Terms & Conditions An integral part.

Our commitment in brief

We never sell your data. We use your information solely to provide you with a better experience. You can request deletion of your data at any time.

This privacy policy applies to the following:

  • While browsing the Heybajee website (heybajee.app)
  • During account registration and use
  • While using Sports Betting and gaming services
  • During payment and financial transactions
  • When contacting customer support
  • While receiving promotional communications
2

What Information We Collect

Heybajee only collects information that is necessary to provide our services. We do not collect excessive or unnecessary data.

Information Provided Directly

Data Type When Collected Why It's Needed
Full Name At the time of registration Identity verification and account security
Date of Birth At the time of registration Age verification (18+)
Mobile Number At the time of registration Contact & OTP Verification
Email Address At the time of registration Account communications
Payment Information At the time of transaction Deposit & Withdrawal Process
Identity Document During KYC Verification Legal obligations and fraud prevention

Automatically Collected Information

Some technical information is collected automatically while you use the platform:

  • IP address and device information
  • Browser type and version
  • Page visit history and session information
  • Betting activity logs
  • Login time and location data
Our Commitment to Transparency

This information is collected solely to secure your account, prevent fraud, and meet legal obligations.

3

Purpose of data use

Heybajee uses your data only for specific, legitimate purposes. Our guiding principle is to collect and use only what is necessary.

  • Service delivery: Managing your account, maintaining betting and gaming services, and processing payments
  • Identity Verification: Verifying age and identity, and preventing duplicate accounts
  • Security: Detecting and preventing fraud, and identifying suspicious activity
  • Legal Obligations: Compliance with Anti-Money Laundering (AML) laws
  • Customer Support: Responding to your complaints and inquiries
  • Platform improvement: Analyzing overall user experience to improve our services
  • Promotional communications: Sending you offers and updates with your consent (you can opt out at any time)
What We Don't Do

Your data is never sold to advertisers. It is not used for profiling or automated decision-making, except for fraud detection purposes.

4

Data Retention & Periods

We only retain your information for as long as it is needed. Retention periods depend on the type of data and applicable legal requirements.

Data Type Retention Period
Account Information (active accounts) Until account closure
Financial Transaction Records 5 years after account closure (as required by law)
KYC & Identity Documents 5 years after account closure
Customer Support Conversations 2 years
Cookies & Session Data After the session ends, or up to a maximum of 30 days
Marketing Preferences Until you opt out

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

5

Data Sharing & Disclosure

Heybajee does not sell your personal information to third parties. However, there may be limited circumstances where sharing certain information is necessary.

When Information May Be Shared

  • Payment Processors: Mobile Pay, Nagad, Rocket — only the information necessary to process your payment
  • Technology Service Providers: Parties that help us manage our servers and technology infrastructure (under contract)
  • Law Enforcement: When required by law or court order
  • Anti-fraud organizations: With relevant authorities for fraud detection and prevention
Third-Party Agreements

All third parties with whom we share data are bound by confidentiality agreements with us. They are not permitted to use your information for any other purpose.

6

Cookie Policy

Heybajee uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookies We Use

  • Essential Cookies: Login sessions and security tokens — the platform cannot function without these
  • Functionality Cookies: Remembers your language preference, theme settings, and other preferences
  • Analytics Cookies: To identify which pages are visited most frequently (aggregate data only, no personal information)
  • Security Cookies: For fraud detection and CSRF attack prevention

You can use your browser settings to disable non-essential cookies. Please note that doing so may affect the functionality of certain platform features.

7

Your privacy rights

Heybajee respects your rights regarding your personal information. Your key rights are outlined below:

Right to Access

You can request to see what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to erasure

You may request that your data be deleted, provided there are no legal obligations requiring its retention.

Right to Restrict Processing

In certain circumstances, you can request that we restrict how we use your information.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

Right to object

You can object to marketing communications or certain types of data processing.

To exercise these rights support@heybajee.app. We will respond within 30 days.

8

Security Measures

Heybajee uses industry-standard security technology to protect your data. Our security layers include:

  • Encryption: TLS 1.3 encryption for all data transmissions and AES-256 encryption for stored data
  • Firewall: Multi-layer firewall and intrusion detection system
  • Access Control: Only authorized personnel have access to specific data
  • Security Audits: Regular security audits and vulnerability assessments
  • Backup: Regular data backups and a disaster recovery plan
In the Event of a Data Breach

In the event of a security breach, affected users will be notified within 72 hours. We will take immediate action to contain the incident and minimize any harm.

9

Minor Protection

Heybajee's services are strictly for individuals aged 18 and above. We do not collect information from minors or allow them to create accounts.

  • Date of birth is mandatory at registration and is verified automatically
  • Additional age verification documents may be requested in suspicious cases
  • Any account found to belong to a minor is immediately suspended
  • Parents and guardians can submit a complaint to support@heybajee.app
10

Privacy policy changes

Heybajee may update this privacy policy as needed. For significant changes, we will:

  • We will send advance notice to your registered email
  • We will notify you of any changes when you next access the platform
  • Update the "Last Updated" date at the top of this page

Continued use of the platform after any changes constitutes acceptance of the updated policy. For significant changes, we may explicitly request your consent again.

11

Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

Privacy contact

Email: support@heybajee.app
Write to us about: "Privacy Request" or "Privacy Request"
We typically respond within 3 business days.

We take every request seriously and remain committed to protecting your privacy at all times.

Related Pages

Learn more: Terms & Conditions and Responsible Gaming।

Privacy FAQs

What users ask most

No, never. Heybajee does not sell your personal information to any third party. Your data is used solely to provide our services, maintain security, and fulfill legal obligations.

Yes. You can email support@heybajee.app to request a copy of all information we hold about you. We will provide your data within 30 days.

After account closure, certain information — particularly financial transaction records — may be retained for up to 5 years to meet legal obligations. Once that period expires, all such data is permanently deleted.

Click the "Unsubscribe" link at the bottom of any promotional email, or email support@heybajee.app with the subject "Stop Marketing". Your request will be processed within 48 hours. Please note that essential account and transaction-related messages will continue.

Your KYC documents are stored on AES-256 encrypted servers and can only be accessed by authorized verification staff for specific purposes. They are never shared with any third party.
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Your data is safe — get started with confidence

Your privacy is fully protected at Heybajee. Register now and enjoy the best betting experience in Bangladesh.

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