Responsible Gaming

Responsible Gaming — Safe & Enjoyable Betting at Heybajee

Heybajee believes betting should be a source of entertainment, not addiction. We're here to help you play within your limits and stay responsible — because your well-being is what matters most to us.

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Our Responsible Gaming Tools

Heybajee provides these features to keep you safe

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Session Time Limit

Decide in advance how long you want to play. You'll receive an automatic notification when your time is up, and your session can be ended if needed.

Cooling-Off Period

Need a short break? Temporarily close your account for anywhere between 24 hours and 6 weeks — no questions asked.

Self-Exclusion

For a longer break, you can close your account completely for anywhere between 6 months and 5 years. Reactivation is not possible during this period.

Loss Limit

Set a cap on how much you can lose within a given period. Once you hit that limit, betting stops automatically.

Professional Support

If you feel something is wrong, our support team will point you toward expert help — completely confidentially.

1

What Is Responsible Gaming and Why It Matters

Responsible gaming at Heybajee means treating betting as one form of entertainment — not as a solution to life's problems or a way to make money. We know that playing within the right limits can be enjoyable, but without those limits it can quickly become harmful.

Online betting is growing in popularity across Bangladesh. For many people, betting on cricket matches or playing slots is a form of entertainment. But when that entertainment becomes a habit and starts causing financial or family problems, it becomes a serious concern. Heybajee takes this issue very seriously.

The core principles of Responsible Gaming are:

  • Betting is always for entertainment — not as a source of income
  • Only bet money you can afford to lose
  • Set a budget in advance and stick to it
  • Avoid chasing losses by placing bigger bets after a losing streak
  • Always put your family, friends, and your own wellbeing first
Keep in Mind

There is no guaranteed way to win at betting. Every bet carries the risk of a loss. Playing responsibly means accepting that reality and enjoying the experience for what it is.

2

Signs of Addiction & Problematic Gaming

Problematic betting tends to develop gradually — often without you realizing it. Watch out for the following signs.

Signs Normal Concerning
Time spent betting Limited & Planned Hours on end, out of control
Attitude after a loss Accept it naturally Anger, frustration, more bets
Money management Pre-Set Budget Betting from savings or borrowed money
Family & Work Unaffected Strained relationships, lack of focus at work
Talk About Betting Open conversation Tendency to hide it
Taking a Break You can handle it easily Feeling uncomfortable taking a break
Warning

If you notice more than two signs from the "concerning" column above in yourself, don't wait — contact our support team or seek professional advice.

How Family Members Can Tell

If someone close to you is struggling, try to understand before you judge. Talk to them calmly. The Heybajee support team is here to help family members too.

3

Ways to Keep Yourself Safe

Responsible gaming starts with good habits. Build these habits before you play on Heybajee:

Before You Start Betting

  • Decide in advance how much BDT you'll spend on betting each week or month
  • Think of this budget as an entertainment expense — money you don't expect to get back
  • Decide on a session time limit in advance and set an alarm
  • Never bet when you're emotional or hot-headed

Time spent playing

  • Don't increase your bets after a loss — chasing losses is the most dangerous habit
  • Once you've reached your set budget for the day, stop
  • Never bet under the influence of alcohol or anything else
  • Don't bet under social pressure or based on someone else's advice

Long-term habit

  • Review your own betting history every month
  • Be open with family and friends
  • Spend time on hobbies and activities outside of betting
Golden Rules

Never treat betting as a source of income. There's no such thing as a professional gambler — everyone loses in the end. Play for entertainment, and always be prepared to lose.

4

How to use Heybajee's protection tools

Our platform offers a set of powerful tools to help you stay in control. They're easy to use and completely free.

Set Deposit Limits

Account Settings > Responsible Gaming > Deposit Limit

Turn on the session timer

Account Settings > Responsible Gaming > Session Limit

Set a Loss Limit

Account Settings > Responsible Gaming > Loss Limit

Cooling-Off Request

Contact Support or go directly through Settings

Self-Exclusion

Email support@heybajee.app or use Live Chat

View Gaming History

Account > Transaction & Betting History

Self-Exclusion Process

1
Contact Support

Reach out via Live Chat or email support@heybajee.app with the subject "Self-Exclusion".

2
Choose a duration

6 months, 1 year, 3 years, or 5 years — let us know your preferred duration.

3
Account will be locked

Your account will be fully closed within 24 hours. Any attempt to open a new account during this period will be rejected.

4
Reactivated after the period ends

You may request reactivation only after the set period has ended — not before.

5

Parental Controls & Minor Protection

Heybajee is strictly for users aged 18 and above. We take firm measures to protect minors.

  • Date of birth is required at registration and is verified automatically
  • In suspicious cases, additional age verification documents (NID/passport) may be requested
  • Accounts identified as belonging to minors are closed immediately
  • Deposited funds are returned

Advice for Parents

Do you have minors at home? Make sure they cannot access your device or account.

  • Use a password lock on your device
  • Enable parental controls on your browser
  • Never share your Heybajee account password with anyone
  • If in doubt, reach out to us
Strict Policy

Opening an account in a minor's name or with their assistance is a direct violation of Heybajee's terms and conditions. Any such account will be permanently closed.

6

Where to Get Help

You don't have to face a betting problem alone. Reaching out for help is not a sign of weakness — it takes courage. Alongside direct support, Heybajee can point you toward professional organisations that can help.

Heybajee Support

  • Live Chat: Active 24/7 — speak to us in Bangla
  • Email: support@heybajee.app — write to us about "Responsible Gaming"
  • From your account: Direct Limits & Exclusion Options
Keep in Mind

There's no right or wrong time to ask for help. Reach out now — we don't judge, we just help.

7

Age Verification & Registration Policy

Age verification is mandatory for every Heybajee account registration. We make no exceptions.

  • Date of birth is mandatory at registration
  • KYC verification must be completed before your first withdrawal
  • A government-issued ID (NID or passport) is required for KYC verification
  • If any discrepancies are found, the account will be suspended until verification is complete
  • Accounts registered with false information will be permanently banned
Related Policies

For more details, see: Terms & Conditions and Privacy Policy।

8

Check Yourself — Self-Assessment

Ask yourself the questions below. Honest answers will give you a clear picture of where your betting habits stand.

Self-Check Questionnaire

1

Have you ever chased your losses after a losing bet — only to lose even more?

2

Do you hide your betting activity from family or friends?

3

Have you ever used money set aside for savings, rent, or family expenses to place bets?

4

Do you feel restless or irritable when you're not betting?

5

Is betting affecting your work, studies, or family relationships?

6

Have you tried to stop betting but couldn't?

Responsible Gaming FAQs

Most Frequently Asked Questions

Yes, completely safe. Your account balance remains untouched during a cooling-off or self-exclusion period. Once the period ends and your account is reactivated, your balance will be available to use.

Yes. Lowering your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions.

No. Any attempt to open a new account using the same details during a self-exclusion period will be automatically rejected. This policy exists to protect you.

Talk to them calmly without judging them first. Let us know at support@heybajee.app — we support family members too. Contact us if you need help starting the process of closing an account.

After logging in, click the profile icon and go to "Account Settings". Under the "Responsible Gaming" section, you'll find all the tools — deposit limits, session limits, and loss limits all in one place.
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Play responsibly, stay happy

Betting on Heybajee means a safe, controlled, and enjoyable experience. Join today and use our Responsible Gaming tools to have fun within your limits.

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